Italiano Returns and Refunds
We accept returns within 14 days from the receipt of the merchandise. For a product to be eligible for return, the following conditions must apply:
1 The item/s must be unharmed, unused, not worn or altered and must be in their original packaging with all tags and paperwork originally included. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box.
2- Items must be neatly packed and with all tags still attached
If the items do not fit these requirements they will not be accepted and will be sent back to the customer at his own cost.
In order to start the exchange or refund process customers must require the return authorization to the Cardinale customer care team via email at [email protected] within 14 days from the receipt of the merchandise.
Exchanges
You can ask once for a size or product exchange at no extra cost just in case of orders over € 100 placed in Italy. For further exchanges you will be charged 10 Euro for each new shipping.
You can arrange the return with our customer service or you can send back the parcel with your favourite mail service.
For exchanges inside the EU, customers are responsible for the return shipping cost as well as the cost for shipping the exchange item.
For exchanges outside the EU, customers are responsible for the return shipping cost, for the exchange shipping costs and for all customs duties.
Cardinale Shoes reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy.
You have 14 calendar days to exchange an item from the date you received it.
In order to start the exchange process please contact our customer service either by phone at:
+39 024981857
+39 02-4816654
+39 3335883074
or by email at [email protected] stating your name, the order number and your phone number. Our team will contact you to give you the information you need to send back your item.
You have 14 calendar days to return an item from the date you received it.
In order to start the return/refund process please contact our customer service either by phone at:
+39 024981857
+39 02-4816654
+39 3335883074
or by email at [email protected] stating your name, the order number and your phone number. Our team will contact you to give you the information you need to send back your item.
In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s). The refund process generally takes 5-7 business days.
Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement.
Bank transfer refunds will be issued to the original account after the customer has provided his IBAN to our customer service.