Italiano Orders and Shippings
Italy, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, South Korea, Croatia, Denmark, France, Finland, Germany, Japan, Greece, Ireland, Israel, Latvia, Lithuania, Luxembourg, Malta, Mexico, Norway, New Zealand, Holland, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, United States, South Africa, Sweden, Switzerland, Tunisia, Turkey, Hungary, Uruguay, Venezuela.
For shipping in other countries please contact our Customer Service at +39 024981857 +39 3335883074
-In Italy:
Cardinale offers a free express shipping service in Italy for orders over € 100. In the city of Milan, it guarantees same-day delivery for all orders received before 2:00 pm.
Express delivery is scheduled within 3-5 working days from the receipt of the order. Any delivery delay is due to the temporary unavailability of products or to external factors such as courier problems, bad weather conditions, holidays.
Deliveries will take place during office hours from Monday to Friday, public holidays excluded. Allow 1 extra working day for delivery to the islands or a rural address.
During Christmas time, deliveries may be delayed due to heavy traffic.
-In Europe:
20,00 Euro - Economy Select (by truck) - 7 working days
30,00 Euro - Express Worldwide (air shipping) - 3 working days
The shipping cost may vary significantly for some remote destinations.
We recommend simulating an order to check the specific cost.
-Extra Cee:
30,00 Euro / 45,00 Euro - Express Worldwide (air shipping) - 3 working days
The shipping cost may vary significantly for remote destinations.
We recommend simulating an order to check the specific cost. Any delivery delay is due to the temporary unavailability of products or to external factors such as courier problems, customs process, bad weather conditions, holidays.
As soon as the carrier collects the package, our team will send you via e-mail the tracking number to track your parcel.
If you want to modify or cancel your order, we ask you to contact the Cardinale Team by phone at +39 024981857 / +39 3335883074 or by e-mail at [email protected].
We will try, as far as possible, to satisfy your requests. After the parcel’s pick up we can hardly do any cancellation or modification of your order.
If you want to return or exchange your purchase, please refer to the "returns and refunds" section you can find at the bottom of our home page.
In order to add an additional shipping insurance to your parcel please contact our customer service by phone at +39 024981857 / +39 3335883074 or by e-mail at [email protected] before placing your order.
See the insurance costs below:
ITALY:
25 Euro up to 1.110 Euro - Express Domestic Service
EUROPE:
35 Euro up to 666 Euro - Economy Select Service
40 Euro from 667 Euro up to 1.110 Euro - Economy Select Service
40 Euro up to 222 Euro - Express Worldwide Service
60 Euro from 223 Euro to 666 Euro - Express Worldwide Service
85 Euro from 667 Euro to 1.110 Euro - Express Wordwide Service
EXTRA UE:
45 Euro up to 222 Euro- Express Wordwide Service
65 Euro from 223 Euro to 666 Euro - Express Wordwide Service
90 Euro from 667 Euro to 1.110 Euro - Express Wordwide Service
A failed delivery attempt happens in case the customer is absent or the address provided is incomplete or wrong. If this occurs, the driver may act as follows:
Option 1
DHL will send an email or a text message to organize a new delivery attempt (up to 2). If the third delivery is not successful, the package will be stored at the nearest DHL service point, where the customer (notified by email) can collect it.
Option 2
DHL will notify the customer via text message or e-mail and will deliver the package the following day (up to 2). If the third delivery is not successful, the package will be stored at the nearest DHL service point, where the customer (notified by email) can collect it.
Option 3
DHL will notify the customer via text message or e-mail that the package is in storage at the nearest DHL service point, where he can collect it personally
You can choose to buy online and pick up in our store.
In this case you have a 15 days time to collect your order. After 15 days you will receive a reminder email or call.
If the order is not collected in the following week (therefore within 21 days of purchase), the cancellation and refund procedure will be activated by the Cardinale team. After the payment is cancelled, you will no longer have the right to claim your purchase.
We will ship your order with quality packaging to ensure packages are always delivered on time and in great condition. Cardinale prefers shipping its products with an anonymous packaging to prevent risks of unwanted loss.
We’re sorry to inform you that you can’t require a tax-free invoice for online purchases as the physical presence of the buyer is necessary to fill in the tax free form (as reported by the Global Blue company).
If you buy outside the EU you are eligible to buy our goods free of VAT.
The invoice is available just for Italian customers. If you need the electronic invoice please fill in the shopping form with all the billing info required.